Refund policy

 

Return Policy

We offer a 30-day return policy, meaning you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. Items must also be returned in their original packaging with all tags attached. A receipt or proof of purchase is required.

How to Start a Return

To initiate a return, please contact us at:
danehyleemans0396@outlook.com

Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back without prior approval will not be accepted.

The return address will be provided after your request is approved.

If you have any questions regarding returns, feel free to contact us at the email above.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable.

If you are unsure whether your item is eligible, please contact us.

Exchanges

The fastest way to receive a replacement is to return your original item first. Once your return is accepted, you may place a new order for the desired product.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must still be unused, unworn, in its original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
danehyleemans0396@outlook.com